Frequently Asked Questions
Everything you need to know about your CurlyMe experience
What type of hair quality does CurlyMe offer?
We specialize in 100% virgin human hair. Our products are ethically sourced, chemical-free, and designed to maintain their natural luster and bounce with proper care.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-10 business days depending on your location.
Can I dye or bleach my CurlyMe hair extensions?
Yes, because our hair is 100% human virgin hair, it can be dyed, bleached, and heat-styled. However, we recommend consulting a professional stylist to maintain the health of the curls.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with all tags and packaging intact. For hygiene reasons, we cannot accept returns on hair that has been installed or altered.
How do I choose the right length for my curls?
Keep in mind that curly hair is measured by its stretched length. We recommend ordering 2-4 inches longer than your desired look to account for the natural shrinkage of the curl pattern.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay to make your shopping experience seamless.